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Service Support

Service Promise

• All equipment is delivered with stable, factory-tested performance and clear technical documentation.

• One-year warranty and long-term technical support are provided for all inspection systems.

• Software function optimization and system updates related to inspection performance are supported during normal use.

• Our service team provides fast-response remote technical support to minimize production downtime.

• Clear service procedures ensure efficient communication and problem resolution.

Warranty-&-Maintenance

    Warranty & Maintenance

    • All equipment is covered by a 12-month warranty under normal operating conditions.

    • During the warranty period, defective parts caused by manufacturing or quality issues will be repaired or replaced free of charge.

    • Damage caused by improper operation, unauthorized modification, extreme environmental conditions, or force majeure is not covered by free warranty service.

    • For non-warranty situations, we provide professional paid repair and maintenance services based on actual equipment condition.

    • Equipment disassembly or modification without authorization may affect warranty eligibility.

Training & Technical Support

• We provide practical training for machine operation, inspection adjustment, and daily maintenance.

• Training covers inspection logic setup, camera and lighting adjustment, and software parameter configuration.

• Training can be conducted remotely or on-site, depending on project requirements.

• Typical training duration is 3–5 working days, adjusted based on system complexity and trainee experience.

• Continuous technical support is available after training to assist with real production scenarios.